Conversa: AI agents for WhatsApp and web chat

What is Conversa?

It's not a chatbot.
It's a solution.

Every conversation understands the context, gathers the data it needs and ends in a concrete action: a lead in the CRM, a resolved question or a handoff to the right person.

01 · AI AGENTS

It understands, it doesn't recite

Each agent has its own instructions, personality and knowledge of your business. No option trees that dead-end in "talk to a human."

02 · STAGE BY STAGE

It won't move on with missing data

Each agent follows a stage-based funnel, with the data it must gather at each step. If something's missing, it asks before moving on.

03 · HUMAN WHEN IT MATTERS

You decide where your team steps in

Each stage is handled by the agent, by AI with supervision or by a person. And handoffs follow the rules and hours you set.

What do you need it for?

From the first message to action.

ORCHESTRATOR

Every inquiry, to the right agent.

An orchestrator reads each message and decides which agent replies: sales, deliveries or support. Agents hand the conversation to each other when needed.

SEVERAL AGENTS, ONE CONVERSATION →

KNOWLEDGE

It answers with your information.

Upload PDFs, documents, web pages, text or FAQs, and the agent answers from them.

PDF · DOCX · URL · FAQ

CAPABILITIES

It doesn't just answer: it acts.

Captures data, creates the lead in the CRM, queries an external service via API, tags and closes the conversation.

LEAD → BOS CRM

SHARED INBOX

Your team, on the same screen.

Queues, transfers to a person, a queue or another agent, internal notes, quick replies and snoozed conversations.

MINE · QUEUED · BOT →

METRICS

What AI resolves and what your team does.

Overview, team, agents, channels, campaigns and satisfaction: response times, handoff reasons and the stage where conversations drop off.

6 DASHBOARDS · CSAT · COST PER TURN

PUBLISH WITH CONTROL

Test before you publish.

Every agent has a draft, a published version and a history. You try it in a test chat and only then put it to work.

DRAFT → PUBLISHED →

ANALYTICS

REAL-TIME

SCALABLE

Conversa · Metrics

Last 30 daysWhatsApp + Web

ILLUSTRATIVE EXAMPLE

Conversations3,412+18% vs. prior month

Resolved by AI68%never reached a person

AI first reply4 smedian

Human first reply6 minmedian

Satisfaction4.6 / 5closing survey

When customers write

Conversations by day and hour

8a10a12p2p4p6p8p10pMonTueWedThuFriSatSun

fewermore

Where conversations drop off

Sales agent · by stage

Inquiry

3,412

Data complete

2,650

Proposal

1,480

Lead in CRM

902

Handoff reasons

Why they reached a person

Customer asked41%

Outside knowledge base27%

Human stage22%

Complaint10%

NOT A CHATBOT · EVERY CONVERSATION ENDS IN AN ACTION

WhatsApp Business, end to end

All of WhatsApp, in one place.

A direct connection to Meta's official API, with no middlemen.

Guided signup with Meta

Connect your number in a few steps, with no tokens or technical setup.

Coexistence with the app

Your team keeps using the WhatsApp Business app on their phones. Contacts and the last 6 months of history come along, and when someone replies from the phone, the AI stays out of it.

Multiple lines

Each number with its quality, messaging limit and throughput in view. Plus lines per sales rep, with private conversations and supervision.

Templates with a checklist

Build the template with text, image, video or document and buttons, preview it on a phone and review everything before sending it to Meta for approval.

Opt-in campaigns

Sends to groups you build by tag, source or last contact, only to people who agreed to receive them. Send now or schedule.

24-hour window

When the conversation window closes, the inbox lets you know and offers to send an approved template.

WhatsApp calls

Answer and call from the browser.

WhatsApp calls come into Conversa like any other phone: answer, decline and call without leaving the inbox. Before calling, the contact is asked for permission, and people who don't want calls are respected.

Recording and transcription from Meta, kept for the period you set.
AI summary: reason, agreements, next steps, interest and sentiment.
Ask the call: look up what was said without listening again.

Interoperable system

Connects with what you already use.

Conversa lives inside BOS: leads enter the CRM without duplicates, unanswered chats show up in My Day and the contact panel shows their history as a customer. And every agent can query your own system via API.

WhatsApp BusinessMessengerInstagram DirectWeb chatBOS CRMMy DayYour system, via API

Let's talk about what Conversa can take off your plate in customer service.

Let's talk →

CONVERSA.SYNOVA.LA · A SYNOVA SOLUTION INSIDE BOS

Customer chatting with Conversa from home

Keep exploring

CRM →Orquesta EMKT →Aurora →

No strings attached

Use what works for you. Nothing more.

Every module can be customized, and its features can be used in part or in full: none of them is mandatory. You can use BOS just to plan tasks and never touch the rest — it stays available, included in the same subscription, for the day you need it.

Customizable modulesUse part or all of itNo mandatory featuresThe rest is still included

It's not a chatbot.It's a solution.