Conversa: a customer service agent on WhatsApp — BOS
MODULE · CONVERSA

Your customers deserve the best experience.

BOS's conversational agent for customer service — webchat, web forms, and WhatsApp. It's not a chatbot: it automates the conversation without losing the human touch.

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WEBCHATWEB FORMSWHATSAPPSMS
C
Conversaonline · replies in seconds
Hi! Do you have the M2 jacket in stock, size L?
Hi Sofi! Yes — there are 3 left in size L. Want me to hold one for you?
Sure. Can I pay by bank transfer?
Yes. I held it for you for 24h and here's the payment link 👇
QUALIFIED LEAD → CRM PIPELINE
Payment confirmed ✓ It ships today via Andreani. I'll message you here with the tracking.
Health & ClinicsRetail & E-commerceHospitality & Food ServiceBanking & FintechTravel & TourismAutomotivePharmaInsuranceAgriculture & FoodGovernment Health & ClinicsRetail & E-commerceHospitality & Food ServiceBanking & FintechTravel & TourismAutomotivePharmaInsuranceAgriculture & FoodGovernment
What is Conversa?

It's not a chatbot.
It's a solution.

It listens. It understands. It's there for you. Every conversation grasps context, leaves valuable data behind, and ends in a concrete action — a booking, a payment, an appointment, a lead in the CRM.

01 · POWERED BY AI

It understands — it doesn't just recite answers

It grasps context, understands the user, and reads situations — no decision trees that dead-end in "talk to a human."

02 · HIGH IMPACT

Every message leaves data behind

Every interaction feeds the customer's profile: what they're looking for, when they buy, what holds them back. Data to improve service and stay ahead.

03 · LOYALTY

It learns with every user

Personalizes the experience conversation by conversation and strengthens the relationship with your brand — repeat purchases start in the chat.

What do you need it for?

From the first message to checkout.

24/7 SUPPORT

Nobody waits for business hours.

Support, service, and after-sales care around the clock, with a continuous, reliable flow — from the first message to checkout.

ALWAYS ONLINE →
SMART PRE-QUALIFICATION

No inquiry goes unanswered.

Filters and prioritizes inquiries; real leads enter the CRM pipeline with full context.

QUALIFIED LEAD → CRM
TRANSACTIONAL EXPERIENCE

The sale doesn't stop at the chat.

Supports every purchase, verifies payments, and resolves questions in seconds.

PAYMENT VERIFIED ✓
MARKETING ENGINEERING

Data to decide with, not just look at.

Mass sends, segmentation, and automations — data and technology in service of strategic decisions.

AUTOMATIC SEGMENTATION →
REAL-TIME METRICS

The funnel, live.

Monitor the interaction funnel and measure the impact of every conversation: response rate, conversion, engagement.

ANALYTICS · REAL-TIME · SCALABLE
NOTIFICATIONS ENGINE

Your customers, always close.

Reminders and alerts via SMS, WhatsApp, and more — from confirmed appointments to shipped orders.

SMS · WHATSAPP · EMAIL →
AnalyticsANALYTICS
Real-TimeREAL-TIME
ScalableSCALABLE
IT'S NOT A CHATBOT, IT'S A SOLUTION · IT ADAPTS TO YOUR BUSINESS MODEL
Interoperable system

Connects with what you already use.

Integrations via API and webhooks with your CRM, ERP, and e-commerce — and with BOS, where every qualified lead already enters the pipeline.

WhatsAppSalesforceVtexShopifyTiendanubeMercado LibreSoftlandCalypsoAPI / Webhooks

Let's talk about how Conversa can improve your users' experience.

Let's talk →
CONVERSA.SYNOVA.LA · A SYNOVA SOLUTION INSIDE BOS
Customer chatting with Conversa from home
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